Payment Policy

This Payment Policy outlines the accepted payment methods, booking confirmation requirements, payment schedules, security deposits, billing procedures, and refund-related conditions applicable to reservations at Hotel Dolphin Grand, located at Plot No. A-1, B-12/119, Beside LIC Office, Bhelupur, Varanasi, Uttar Pradesh 221001.

Guests are requested to review these terms before confirming a room reservation, banquet booking, or checking into the hotel.

• Advance Payment Towards Room Charges: To confirm and secure room inventory, individual reservations (1–4 rooms) require an advance payment (typically 50% of the total booking value or the first night's tariff; 100% advance during high-demand festival periods such as Dev Deepawali, Mahashivratri, and New Year) or an approved credit card pre-authorization.
• Clear Communication of Balances: The applicable advance amount, remaining room balance, and payment deadlines will be clearly communicated on your booking confirmation voucher.
• Accurate Billing Information: Guests are required to furnish accurate billing details, including primary guest name as per Government ID, active mobile number, and email address at the time of booking.
• Corporate Credit Arrangements & GST Invoicing: For companies requesting billing under corporate credit or requiring GST Input Tax Credit (ITC), an authorized purchase order (PO) or company GSTIN must be submitted prior to arrival.

Hotel Dolphin Grand accepts payments in Indian Rupees (INR) through the following secure methods, subject to availability:

• Settlement Upon Check-In: Unless otherwise agreed in writing, guests must settle any outstanding room tariff balance in full at the front desk upon check-in before room keys are issued.
• Incidental & Dining Charges: Additional charges incurred during the stay—including room service, Udupi Sagar pure vegetarian dining, laundry, or extra beds—will be included in the guest's room bill and must be settled prior to check-out.
• Final Bill Clearance: Check-out clearance and official departure tax receipts are issued upon full settlement of all room and dining folios.

The hotel may request a refundable incidental security deposit (typically ₹1,000 to ₹2,000 per room in cash or via credit card pre-authorization) upon check-in, particularly for extended stays, high-occupancy periods, or group reservations.

Cancellation charges and refund eligibility are strictly calculated based on the scheduled check-in time (2:00 PM IST) and the booking category below:

• Indian Rupees (INR): All room tariffs, restaurant bills, banquet quotes, and tax invoices are processed and payable in Indian Rupees (INR).
• International Credit Cards: Foreign card payments are processed at the prevailing real-time exchange rate and conversion fees determined by the guest's issuing bank and network provider (Visa / MasterCard).

Official computer-generated tax invoices and payment receipts will be issued in accordance with applicable Indian tax regulations for all completed transactions.

• GST Compliance: Invoices reflect the hotel's registered GSTIN, official SAC/HSN codes, and detailed tax breakups (CGST + SGST or IGST).
• Corporate Billing Details: Guests requiring invoices in a company name should provide accurate billing details and GSTIN before the final invoice is generated at check-out.
• Digital & Print Copies: Invoices can be provided in physical print format at departure or sent digitally via email.

For billing discrepancies, transaction queries, or refund concerns, guests may contact our Front Desk or Accounts Team directly:

• Front Desk: +91 73888 90059  |  Reservations: +91 73888 90094
• Email Assistance: [email protected]

Our accounts team will review the concern against reservation records and banking receipts and provide assistance within 2 business days. Any legal dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the civil courts in Varanasi, Uttar Pradesh.

Hotel Dolphin Grand may update or modify this Payment Policy periodically to reflect operational, financial, or regulatory changes. Updated terms will be published on this official website with a revised effective date.

Any policy updates will not retroactively alter the financial terms of already confirmed reservations; bookings confirmed prior to revisions remain governed by the payment terms disclosed at the time of reservation confirmation, except where changes are mandated by applicable law.